External Calls Not Working Since Full Fibre Installed

[JOHNN26]

I have now moved over to full fibre broadband this morning.

I can dial out on the landline, but we are not receiving external calls.

Phone is plugged into router.

How long does it take for external calls to work?

Thanks

[Daniel0210]

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@JOHNN26 wrote:

How long does it take for external calls to work?

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@JOHNN26 

It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation. Presumably you've got it plugged into the back of the hub and NOT a wall socket?

[JOHNN26]

@Daniel0210 

Thanks. Yes plugged into router. 

[JOHNN26]

Still the same situation today, still not receiving any incoming calls.

[Daniel0210]

@JOHNN26 

I suggest giving it til mid afternoon. It not working fully by then report it to Sky by dialling 150 from your landline. 

[Mark39]

@JOHNN26 do you have a black broadband Hub, or white?

[JOHNN26]

@Mark39  it's the black hub. Thanks

[Mark39]

@JOHNN26 you could try turning off both your Hub and ONT off at the plug for 10 minutes. If that doesn't resolve it, it may simply be taking a bit longer for activation to complete. It's fairly commonly reported here - in my case it recently took 3 days to move from the copper-based landline service to Hub. You could give Sky a call, as @Daniel0210 posted, or avoid the hassle and wait for a few more days to see if it sorts itself out.