Evening and weekend calls

[SusanPP]

We bought evening and weekend call bolt on to our broadband. We made 2 calls - one to a mobile and one to. Landline. The landline call was 63 minutes - it seems that this was £16 - so they charged for all 63 minutes is this correct ? 
for the mobile they charged. 50 minute call at £13. So mobiles are not included in this evening and weekend package ? Or is this a mistake? 
I will not be using this package until I know the details. 
Hope someone can help clarify this for me 

[Mark39]

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@SusanPP wrote:

We bought evening and weekend call bolt on to our broadband. We made 2 calls - one to a mobile and one to. Landline. The landline call was 63 minutes - it seems that this was £16 - so they charged for all 63 minutes is this correct ? 

Yes.
for the mobile they charged. 50 minute call at £13. So mobiles are not included in this evening and weekend package ? Or is this a mistake? 

Calls to mobiles are included. But note that the inclusive times for ALL calls are 7.00pm to 7.00am, not 6.00 as with some other providers.

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You can find dcfull details in the Tariff Guide here; https://www.sky.com/help/articles/sky-talk-tariff-guide

[Daniel0210]

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@SusanPP wrote:

We bought evening and weekend call bolt on to our broadband. We made 2 calls - one to a mobile and one to. Landline. The landline call was 63 minutes - it seems that this was £16 - so they charged for all 63 minutes is this correct ? 

The idea is you hang up before one hour duration and redial. You will get charged for the whole call.

for the mobile they charged. 50 minute call at £13. So mobiles are not included in this evening and weekend package ? Or is this a mistake? 

Landline 01, 02, 03 numbers and 07 mobile numbers are included. What time did you start these calls because the inclusive calls kicks in at 1900 hours and all day weekends. 

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