I waited in all day yesterday as an engineer was supposed to come between 8-1, and no one turned up. I am 83 and have had no landline for over 2 months. The status online still shows that the appointment is in progress but I have received no communication whatsoever. Online 24/7 chat is not working, so I can't speak to anyone, please help
Posted by a Superuser, not a Sky employee. Find out more
@Hazel11 the majority of telephone faults don't require an engineer attending your home to fix as the fault is usually somewhere outside your home. Engineers send progress reports to Sky during the evening of your appointment date, so you should be hearing from Sky shortly with an update.
