Dreadful telephone connection

[MIL99]

We have always experienced  a bad internet calling system using our landline phone and number.  I have followed all the instructions on my app.  Been driven to screaming point with a bot on a chat, taken photos, sent them etc etc all I want to do is talk to someone about it on an email as our mobile reception is dreadful here too.  All our TV stuff is working, and the broad band test I did said it was working properly.  How in the name of all that is good do I get hold of SKY?

[Daniel0210]

@MIL99 

Sky don't use email as a general method of communication. Have you tried calling (free by dialling 150 on your Sky landline or Sky mobile). 

[MIL99]

Sadly the problem is that neither our landline connected to sky or mobile's work where we are. 

[Mark39]

Sky don't use email as a general means of contact. That leaves either calling or their chat (messaging) service. 

We can alert Sky if you wish, and they may be able to help via the Community's online messaging service. Replies aren't instant and I imagine you'll be starting again from scratch, so a modicum of patience might be required! 

[MIL99]

Thank you for your reply. We have intermittent use of the landline perhaps you could ask sky on our behalf and if they contact us by the messaging service we could ask them to ring us and they would understand what our problem is.   I feel really irritated that we are paying so much and getting such awful customer service. Having to rely on a forum is just not acceptable. We are fairly computer literate for pensioners but how those who are not cope I do not know. 

[Mark39]

Ok, I've flagged your post to Sky and a Community adviser may be able to help you via the messaging later today, or possibly tomorrow now.

Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MIL99]

Thank you so much for your help

[Lisa-P1987]

Thank you for escalating this. We have sent MIL99 an invite to chat 🙂 

[MIL99]

Hi I have been waiting since Last Tuesday for a response is that normal?

[Mark39]

DId you reply to the chat prompt - the blue/red bubble?

[MIL99]

Yes I did

[Mark39]

@MIL99 ok, I've alerted Sky again. Look out for the chat bubble later today,

 as before.

[Addie15]

Hi there, thank you for escalating this, I will now send another invite to MIL99. 

[Addie15]

Update-We booked an engineer for MIL99's issue to be fully resolved, hence we consider this matter resolved on our end. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.