Check phone line

[Karen25]

Our wifi is generally rubbish and certainly don't get it in every room as promised despite having a booster.  

the issue at moment though is 'check phone line' error.  Can't make or receive calls.  If I ring our landline from mobile it says it's engaged.  Have plugged standard phone into socket.   Nothing.   So I'm assuming error outside.    Is that sky that need to come and sort it?  We have sky talk and line with them.  Thanks.  

[caesarome]

Do you have the MySky app installed on your mobile, if so you can get it to run a line check to see if an external fault is found and if it does find someone you can book an engineer repair.

[Karen25]

Hiya. Thanks for that. Yes I do have the my sky app.  I've had a look and I can't see where I can run a check on the phone line.   Broadband tests are all green ?  Am I looking in the wrong place? 

[caesarome]

@Karen25 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Karen25.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.