Cannot ring in or out

[danmarc]

We have no ring tone, the phone rings and when we pick it up we can still hear ringing, other complaints online says it's the "exchange" 

[caesarome]

@danmarc 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.