Cannot keep number

[PeteMulholland]

hi 

Switching  from Now to sky broadband  on 9th February 

NOW cancelled my Landline number but reinstated it when previous switch to 3 cancelled,Sky gave me a new  land line number but I was told by customer  advisor that I cannot keep old number. Is this correct

[Mark39]

@PeteMulholland welcome to this customer Community 😉

I believe that to be correct, I'm afraid, perhaps because Sky and NOW are part of Sky Group.