Can't receive incoming calls since Broadband and Talk contract renewal 1 week ago.

[markbusby1980]

I renewed my Sky Broadband & Talk contract about 1 week ago and since then I cannot receive any incoming calls on my landline. When I try to ring my landline (from my mobile) you can hear the phone ringing (in the mobile) but it doesnt ring on the landline. Not really sure what's going on. Could my sky Talk now be on Internet calls? If so, how do I resolve this? Do I plug my home telephone line into the Sky router? If so, do I unplug it fromt my BT phone faceplate on the wall? Or do I keep it in the wall and also connect it to my Sky router? 

[GD1]

@markbusby1980  Is there a voice light on the front of your hub?

[markbusby1980]

Hi ya. 

Ohhh - I'm not sure I've notice if there is a voice light or not - I'll check when I get home 

[Kennyirv]

Can't hear my phone when someone is calling me 

[Mark39]

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@Kennyirv wrote:

Can't hear my phone when someone is calling me 

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@Kennyirv you mean it doesn't ring?