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Discussion topic: Can't receive call

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This message was authored by: StuHepburn38

Can't receive call

Just had broadband and talk installed. Can make out going calls but can't receive calls
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This message was authored by: Mark39

Re: Can't receive call

Posted by a Superuser, not a Sky employee. Find out more

Is your phone plugged into your broadband Hub? Do you have a white or black Hub? Did you switch from another provider?

This message was authored by: MarkGoldsmith

Re: Can't receive call

Posted by a Superuser, not a Sky employee. Find out more

@StuHepburn38 wrote:
Just had broadband and talk installed. Can make out going calls but can't receive calls

@StuHepburn38 - this does seem to be a becomming common problem as i'm suffering from exact the same thing.

 

Firstly i'd suggest quickly checking this troubleshooting guide: https://www.sky.com/help/articles/fix-phone-problems-start

 

Then click on the "No I still need more help button" and it should guide you through completing a form which will submit a ticket on you behalf to Sky's networking team to investigate the issue. I've did this the other day and got sent a text message confirming the network team are investigating this problem, and am expecting to receive a further update after 72 hours.

Sky Stream, Sky Glass Air and Sky Broadband customer

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