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Discussion topic: Can’t contact sky

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Avatar for Patexox
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This message was authored by: Patexox

Message posted on ‎05 Sep 2025 11:35 AM

Can’t contact sky

Had broadband upgrade now have no landline

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎05 Sep 2025 11:40 AM

Re: Can’t contact sky

Posted by a Superuser, not a Sky employee. Find out more

@Patexox first check thst the phone is plugged into the back of the Sky hub rather than into the wall sockets as voice lines are switching to being digital. If still stuck you will need to call Sky to report the fault.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎05 Sep 2025 12:34 PM

Re: Can’t contact sky

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@Patexox 

If you've now moved to Fibre broadband it sometimes takes an additional 24 hours or so before the Sky Talk landline service is fully operational. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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