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Discussion topic: Can make outgoing landline calls but cannot receive incoming calls

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This message was authored by DJL56 This message was authored by: DJL56

Can make outgoing landline calls but cannot receive incoming calls

We recently received notification that we have moved across to a new contract. Since then we have been unable to receive incoming landline calls (from assorted mobiles and landlines). We can make outgoing landline calls.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Can make outgoing landline calls but cannot receive incoming calls

Posted by a Sky employee

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147   

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Can make outgoing landline calls but cannot receive incoming calls

Posted by a Sky employee

Update-There has been no response to the invite in 48 hours, were are closing this request now. However, we are still looking to help you. Don't hesitate to reach out if you need further help. Thank you.

DJL56
Topic Author
This message was authored by DJL56 This message was authored by: DJL56

Re: Can make outgoing landline calls but cannot receive incoming calls

Still awaiting a response or fix from Sky

This message was authored by Mark39 This message was authored by: Mark39

Re: Can make outgoing landline calls but cannot receive incoming calls

Posted by a Superuser, not a Sky employee. Find out more

Looks like Sky invited you to a private online chat, but you didn't respond to the invitation.

DJL56
Topic Author
This message was authored by DJL56 This message was authored by: DJL56

Re: Can make outgoing landline calls but cannot receive incoming calls

Hmm - obviously I can't watch for the 'balloon' all day. 
Anyway - issue is now resolved. Checked handsets - not that. Rebooted router several times - not that. But a power cut seems to have solved it.

Thanks all the same.

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