Calls made to my landline ring once then disconnects.

[Newbie63]

Calls made to the landline are crackly, ring once and disconnect. When the landline is called again a busy tone is heard. However, on neither occasion has the landline rung. Any idea how to fix this? The line is plugged in.

[caesarome]

@Newbie63 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Newbie63.