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Discussion topic: Call logs for landline

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Message posted on ‎23 Apr 2023 10:24 AM

Call logs for landline

Hi I need to get my call logs for my landline and they are not on my bill can anyone point me in the right direction?

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Message posted on ‎23 Apr 2023 10:26 AM

Re: Call logs for landline

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@VStaff44  Is this calls you have made or is this calls you have received ?

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Message posted on ‎23 Apr 2023 10:29 AM

Re: Call logs for landline

Calls I have made 

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Message posted on ‎23 Apr 2023 10:55 AM

Re: Call logs for landline

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@VStaff44  These should be on your bill that covers the following month as calls are shown in the following months bill.

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Message posted on ‎23 Apr 2023 11:12 AM

Re: Call logs for landline

It is only bringing up calls that were charged and not any free calls?

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Message posted on ‎23 Apr 2023 11:12 AM

Re: Call logs for landline

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Calls to 0800 numbers aren't logged.

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Message posted on ‎23 Apr 2023 11:12 AM

Re: Call logs for landline

Posted by a Superuser, not a Sky employee. Find out more
@VStaff44 wrote:

It is only bringing up calls that were charged and not any free calls?

That's correct @VStaff44 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Message posted on ‎23 Apr 2023 11:37 AM

Re: Call logs for landline

Is there no way of getting these records then?

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Message posted on ‎23 Apr 2023 11:43 AM

Re: Call logs for landline

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@VStaff44 

No, unless the number and time is registered on your actual phone. It's designed to safeguard adults and children who contact freephone numbers for domestic or child abuse. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎23 Apr 2023 12:50 PM

Re: Call logs for landline

That makes sense as it was a domestic abuse helpline I called, no problem thank you for your help.

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