Broken phone

[Babymoon]

I received my free phone July 21st.  Phone is turning off .  When turning phone on goes to blue sky and shuts off.  Phone has worked for a total of 8 days with all other problems I've had.  
(removed)

please need this corrected so I can give my grandson his phone back

Moderator comments: removed personal details

[Daniel0210]

@Babymoon 

Where are you based as they are not UK mobile numbers? Your post was removed because you included the numbers on a public forum. And Sky (in the UK) don't provide free mobile phones. 

[GD1]

@Babymoon  Sky UK the TV, Broadband & Mobile provider don't make their own phones so it appears you have the wrong Sky service.

[caesarome]

@Babymoon 

If Sky in the brand of phone then I believe these are available in the USA so you are on the wrong site I'm afraid.

[TimmyBGood]

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@caesarome wrote:

@Babymoon 

If Sky in the brand of phone then I believe these are available in the USA so you are on the wrong site I'm afraid.

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If you are referring to this device (or similar from 'Cloud Mobile') then as @caesarome indicates it is unrelated to Sky Mobile or Sky Group (a division of Comcast).  Sky Mobile does not have subscribers in or supply hardware to the US.

[TimmyBGood]

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@Babymoon wrote:

I received my free phone July 21st.

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I suspect by 'free phone' you are referring to this scheme:

https://governmentfreephone.net/cloud-mobile-free-phone/ 

Which is administered for citizens of the USA by the FCC

https://www.getinternet.gov/apply 

If so, then for hardware support you need to talk to Cloud Mobile

https://www.cloudmobileusa.com/contact-us 

[Babymoon]

This has been a BAD experience do I go take this broken phone back to gentleman who provided.  I then can cancel service and use a different provider? 
have used this phone for 8 days in month

[Mark39]

@Babymoon we can't comment, I'm afraid. This has nothing to do with Sky UK, as already highlighted.