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Discussion topic: Broadband working, Landline not working.

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This message was authored by: Fonzie

Message posted on ‎29 Oct 2025 11:21 AM

Broadband working, Landline not working.

There have been no changes on my account at all.  Landline worked last night and nothing today.  At all.  Have checked all connections and all are fine.  Just no landline - can't get hold of anyone.  The customer service number given on the help page doesn't work  comes up as unknown number.  

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This message was authored by: Daniel0210

Message posted on ‎29 Oct 2025 11:29 AM

Re: Broadband working, Landline not working.

Posted by a Superuser, not a Sky employee. Find out more

@Fonzie 

If you haven't done it yet try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Mark39

Message posted on ‎29 Oct 2025 11:30 AM - last edited: ‎29 Oct 2025 11:30 AM

Re: Broadband working, Landline not working.

Posted by a Superuser, not a Sky employee. Find out more

@Fonzie do you have Internet calls, where your phone is plugged into your broadband Hub, or standard calls, where,it's plugged into a wall socket

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