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Discussion topic: skyhd box won'tstart

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This message was authored by: cielesazul

skyhd box won'tstart

My sky HD box won't restart.  I've tried restarting it but after a few minutes of a message saying restarting the tv advises no humidity connection and no green light on the sky box

 

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This message was authored by: Mark39

Re: skyhd box won'tstart

Posted by a Superuser, not a Sky employee. Find out more

@cielesazul if there's no light at all on the front panel of your Sky box, try a different mains socket and check the fuse in the plug. If both are ok, then it looks like your Sky box has died and you'll need to upgrade either to Sky Q or Sky Stream to continue your subscription. (A replacement Sky+HD box won't work).

 

If the Sky box has a red or amber light on the front panel which won't change to green when you turn the box on, try Sky's help here: https://www.sky.com/help/articles/sky-box-stuck-on-standby-sky-plus-hd

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