0

Discussion topic: no sattelite

Reply
This message was authored by Yasmin14 This message was authored by: Yasmin14

no sattelite

both of my tvs are not recieving any sattelite I have checked all the wires and it is still not working 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no sattelite

Posted by a Superuser, not a Sky employee. Find out more

@Yasmin14 

Sky no longer support Sky+ set ups so if your dish is slightly out of alignment, unless you have Sky Protect through Domestic and General Insurance, you'll need to contact a local satellite company at your own expense. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: no sattelite

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion