channels not available

[Fossie]

When attempting to watch programmes on Gold why am I being told that I need to upgrade my subscription when my contract includes Sky Signature?

[caesarome]

Are you trying to watch the live channel, if so can you view the SD version instead and if you are trying to download content can you download in SD ?

Sky Signature gives you access to the channels and on demand content in SD, for HD you would need the HD pack as well.

[Fossie]

I'm trying to watch the live channel on 110 which, up to now, has been available without a problem. The same thing has happened a couple of times with all of the sports channels.

[caesarome]

Do you have the HD package on your account ?

[Fossie]

Only on the sports package, not on Signature.