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Discussion topic: When I try to download a film it takes forever to download

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LM7867
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This message was authored by LM7867 This message was authored by: LM7867

When I try to download a film it takes forever to download

‎23 Jul 2023 01:35 PM

Hi 

 

when I download a movie from sky cinema or a purchase a movie from sky store it takes all day to download a movie. I have purchased sky HD and ultra HD as I thought it would help. It has not helped at all the most recent movie I downloaded it took 24 hours to download

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Annie+UK
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Superuser
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: When I try to download a film it takes forever to download

‎23 Jul 2023 01:44 PM

Posted by a Superuser, not a Sky employee. Find out more

Must be your broadband as we can download quite quickly

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox SeriesX
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Mark39
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This message was authored by Mark39 This message was authored by: Mark39

Re: When I try to download a film it takes forever to download

‎23 Jul 2023 02:14 PM

Posted by a Superuser, not a Sky employee. Find out more

I agree with @Annie+UK - poor wifi speed (not broadband speed) is the most likely cause, unless your Sky box is connected via ethernet cable to your router.

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