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Discussion topic: Watching a record

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This message was authored by: Sherry89

Message posted on ‎31 Jan 2026 05:45 PM

Watching a record

I just get an unavailable message whe I either try to record or watch previous recodings

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎31 Jan 2026 06:01 PM

Re: Watching a record

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner Rebuild

 

See question Q02 in my Sky Plus F⋅A⋅Q

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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This message was authored by: Sherry89

Message posted on ‎31 Jan 2026 06:07 PM

Re: Watching a record

I have done a rebuild and tried restarting the sky +. box

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This message was authored by: Annie+UK

Message posted on ‎31 Jan 2026 06:26 PM

Re: Watching a record

Posted by a Superuser, not a Sky employee. Find out more

Can you supply the exact wording of the message? maybe post a photo of the screen

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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Message posted on ‎31 Jan 2026 06:48 PM

Re: Watching a record

Posted by a Superuser, not a Sky employee. Find out more

@Sherry89 if the message is 'recording and playback unavailable' see Sky's help here: https://www.sky.com/help/articles/call-us-on-screen-messages-sky-plus

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