Viewing card not working

[Jo289]

New viewing card inserted into sky+ box. Paired new card. Pairing successfully and message says channels will be available shortly but that was 5 hours ago so obviously not working correctly.

[caesarome]

@Jo289 

May we ask why you are trying to

psir a new viewing card to a Sky+ box because as of October last year it is no longer possible to do this.

[Mark39]

Were you sent the new Viewing Card by Sky? What was the issue with the old one?

[Jo289]

I rang sky earlier this week as I had the same issue with an old card. Managed to speak to customer services they said they would send out a new card which arrived today. I have put it into a new sky+ box. The card has paired successfully message on screen is request was successful. Your channels will be available shortly. Code in top right hand corner CP04

[Jo289]

Yes sent a new card as I was getting the same error message all last week. Replaced the sky+ box manage to speak to sky explained the situation they sent a new card that arrived today but I am getting the same message. Request successful. Your channels will be available shortly but that was over 5 hours ago 

[Mark39]

@Jo289 you can't pair a Viewing Card with a replacement Sky box, I'm afraid. That will apply to a replacement Viewing Card as well. Your Card is linked to the box you were using in October last year.

[Jo289]

In setting, system details, oin the sky box the viewing card number matches the one on the card

[Annie+UK]

---

@Jo289 wrote:

In setting, system details, oin the sky box the viewing card number matches the one on the card

---

IIRC the box just shows the card number of the inserted card and not the one it's paired to

[Mark39]

@Jo289 it's the replacement box that's the problem, not your Viewing Card.