Viewing card faulty sky+HD

[Tonyhop1]

My sky viewing card is not recognised and when removed looks burnt. It is very old and I need to get a new one but can not get round the AI bot.

[Mark39]

@Tonyhop1 the brown discolouration is normal and doesn't affect performance. The fault could be either with the Card or your Sky box, so I'd start by turning the box off at the plug, and removing the Card. Clean the card with a fluff-free dry cloth and wait 4 minutes before restarting your Sky box. Once it's up and running, re-insert your Card. 

[Annie+UK]

It is NOT burnt, most cards look like that as they discolour over time

I doubt that it needs replacing

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem

[oj01]

@Tonyhop1 Have you, at any time in the past, ordered and cancelled Sky Q? 

[Tonyhop1]

Hi all, have carried out power down and restarting and tried the pairing with the BOT that did not change anything. Finally managed to get to speak to someone and have now upgraded for £12 a month less than what I was paying. 

Thanks for the replies.