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Discussion topic: Viewing card fault

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This message was authored by: Mallardducks

Message posted on ‎18 Feb 2026 10:09 PM

Viewing card fault

A fault has appeared on sky channels. It says viewing card is not authorised.  This has just happened out of the blue. Have done the usual off, on and card in and out.

Sky+HD box

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎18 Feb 2026 10:28 PM

Re: Viewing card fault

Posted by a Superuser, not a Sky employee. Find out more

@Mallardducks 

Have you placed an order for Sky Q and if so been sent as new viewing card as that should work in your Sky+ box.

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This message was authored by: Mallardducks

Message posted on ‎19 Feb 2026 10:42 AM

Re: Viewing card fault

No I have changed nothing on my account.  Have tried this morning to do via the customer helpline putting in the last 3/4 digits of the viewing card from the screen but said was not recognised

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This message was authored by: Annie+UK

Message posted on ‎19 Feb 2026 10:48 AM

Re: Viewing card fault

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

 

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

 

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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