Viaplay won’t show on tv

[Lesley82]

We pay monthly for viaplay which did work initially but now just comes up with error message showing sky + hd box isn't getting a satellite signal. Have tried all the things suggested on the website. 

this was happening with other channels and record wasn't working however this has all resolved but viaplay still won't work. 

weather is fine. No obvious blocks to satellite dish

any ideas?

[Mark39]

The most likely cause of a 'no satellite signal' is a problem with your dish - a slight misalignment, or a faulty LNB (on the arm of the dish).

[Lesley82]

Ok I'll see about getting an engineer out to check then