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Discussion topic: Viaplay won’t show on tv

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This message was authored by: Lesley82

Viaplay won’t show on tv

We pay monthly for viaplay which did work initially but now just comes up with error message showing sky + hd box isn't getting a satellite signal. Have tried all the things suggested on the website. 

this was happening with other channels and record wasn't working however this has all resolved but viaplay still won't work. 

weather is fine. No obvious blocks to satellite dish

 

any ideas?

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This message was authored by: Mark39

Re: Viaplay won’t show on tv

Posted by a Superuser, not a Sky employee. Find out more

The most likely cause of a 'no satellite signal' is a problem with your dish - a slight misalignment, or a faulty LNB (on the arm of the dish).

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This message was authored by: Lesley82

Re: Viaplay won’t show on tv

Ok I'll see about getting an engineer out to check then 

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