Unable to watch box sets

[Hywel4]

Hi,

I can watch box sets in sky go but it will not let me watch them on the sky box.

i have changed my settings to download standard and not HD but still no luck, it will not work even if I select standard on the episode,

I am trying to watch something on sky Atlantic standard 

[caesarome]

@Hywel4 

What is happening, is it asking you to upgrade ?

[Hywel4]

Yes, asking to visit sky.com/upgrade

[caesarome]

@Hywel4 

What TV package(s) do you have ?

[Hywel4]

Sky signature and it allows me to watch them on sky go

[caesarome]

@Hywel4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[N_chill]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.