@carolyno
You will have to provide a lot more information as to what is happening with your Sky+ box. We are customers on here but will try to help where we can.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
