Sky viewing card message

[Mike-68]

There is a problem with your viewing card message 

[Mike-68]

Yes it says my Sky viewing card is not correctly inserted 

[Mark39]

@Mike-68 turn off your Sky box at the plug and remove your Viewing Card. Give the gold contacts a wipe with a soft, fluff-free cloth. After 4 minutes turn your Sky box back on and wait until it has started up. Then reinsert the Viewing Card, gold chip facing down. 

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem