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Discussion topic: Sky+ software update

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This message was authored by: NickH5

Sky+ software update

Power cut and when power returned Sky+ HD box started a system software update 

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This message was authored by: Mark39

Re: Sky+ software update

Posted by a Superuser, not a Sky employee. Find out more

Has it completed OK?

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This message was authored by: NickH5

Re: Sky+ software update

Not sure the update downloaded correctly, now unable to get any lights on Sky Box??

 

This message was authored by: Mark39

Re: Sky+ software update

Posted by a Superuser, not a Sky employee. Find out more

Try switching the box off at the plug for 4 minutes.

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This message was authored by: NickH5

Re: Sky+ software update

Switched back on after 4 minutes, orange light flashed on then went off, no other lights on the box?

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This message was authored by: NickH5

Re: Sky+ software update

How do I redo the system software update??

This message was authored by: Annie+UK

Re: Sky+ software update

Posted by a Superuser, not a Sky employee. Find out more

@NickH5 wrote:

How do I redo the system software update??


Q04 of my Sky Plus FAQ 🙂

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Mark39

Re: Sky+ software update

Posted by a Superuser, not a Sky employee. Find out more

@NickH5 turn off at the plug, then press and hold the back button on top of the box, while switching on again at the plug. Keep the Backup button pressed until all 4 lights on the front panel flash. Then follow the on screen instructions 

 

All that said, I don't think this will work, I'm afraid. I suspect your Sky box is beyond recovery.

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