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Discussion topic: Sky plus has no signal

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This message was authored by isearle11 This message was authored by: isearle11

Sky plus has no signal

Sky plus no signal 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky plus has no signal

Posted by a Superuser, not a Sky employee. Find out more

@isearle11 
If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky box, so firstly check that the connections from the Sky dish going into the back of your Sky box are still finger tight. 

If it's a dish issue Sky no longer support Sky+ and Sky+HD so won't send an engineer. If you have Sky Protest through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream).

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky plus has no signal

Posted by a Superuser, not a Sky employee. Find out more

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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