Sky plus box fault

[Mikedbt]

Sky plus box won't record or replay 

[Mark39]

What's the error message? Have you tried restarting the box by switching off at the plug for 4 minutes?

[Mikedbt]

Yes I have switched off and left for over 4 minutes. There are no error messages it just won't work 

[Mark39]

Next try rebuilding your Planner as explained here: https://www.sky.com/help/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articles/re...