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Discussion topic: Sky not working

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Avatar for Liz184
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This message was authored by: Liz184

Message posted on ‎28 Oct 2025 07:16 PM

Sky not working

Our sky is not working it is saying that viewing card not authourised

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎28 Oct 2025 07:26 PM - last edited: ‎28 Oct 2025 07:26 PM

Re: Sky not working

Posted by a Superuser, not a Sky employee. Find out more

Try rebooting the box and/or performing a New Install

 

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎28 Oct 2025 08:07 PM

Re: Sky not working

Posted by a Superuser, not a Sky employee. Find out more

@Liz184 have you previously ordered Sky Q?

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This message was authored by: daisylily1

Message posted on ‎14 Nov 2025 11:45 AM

Re: Sky not working

My sky viewing card is saying it's 

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This message was authored by: Annie+UK

Message posted on ‎14 Nov 2025 12:01 PM

Re: Sky not working

Posted by a Superuser, not a Sky employee. Find out more
@daisylily1 wrote:

My sky viewing card is saying it's 

? can you explain further?

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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This message was authored by: Mark39

Message posted on ‎14 Nov 2025 01:14 PM

Re: Sky not working

Posted by a Superuser, not a Sky employee. Find out more

@daisylily1 

@daisylily1 wrote:

My sky viewing card is saying it's 

....unauthorised?

 

See the replies to the same question by the original poster in this thread.

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