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Discussion topic: Sky+ internet

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This message was authored by: MarkHolmes

Message posted on ‎31 Jul 2026 10:33 PM

Sky+ internet

Unable to let sky+ see internet when box

it says it has broadband router ok

it says fail connection to on demand

it says up address 192.168.1.100

it says fail DHCP OFF

the manual reset uses 8.8.8.8 and doesn't help

can anyone offer advice please

 

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎01 Aug 2026 09:24 AM - last edited: ‎01 Aug 2026 11:08 AM

Re: Sky+ internet

Posted by a Superuser, not a Sky employee. Find out more

See Questions 12, 17, 18 of my Sky Plus FAQ

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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This message was authored by: MarkHolmes

Message posted on ‎01 Aug 2026 10:03 AM

Re: Sky+ internet

This is for black sky+ hd box, not sky q

 

can anyone help please? 

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Superuser
This message was authored by: Mark39

Message posted on ‎01 Aug 2026 10:12 AM

Re: Sky+ internet

Posted by a Superuser, not a Sky employee. Find out more

@MarkHolmes the FAQ developed by @Annie+UK is for Sky+HD, not Sky Q.

 

Let us know of any difficulties you're having with @Annie+UK's suggestions and what happens when you try them. We may then be able to help further.

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This message was authored by: Annie+UK

Message posted on ‎01 Aug 2026 10:40 AM - last edited: ‎01 Aug 2026 10:41 AM

Re: Sky+ internet

Posted by a Superuser, not a Sky employee. Find out more
@MarkHolmes wrote:

This is for black sky+ hd box, not sky q

 

can anyone help please? 

Use the PLUS FAQ https://annieuk.ddns.net/sky-faq 

 

I don't have an FAQ for Sky Q!

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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