Sky box not working

[JonF69]

No signal on some channels and won't connect to WiFi 

[JonF69]

Sky box not working 

[Mark39]

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@JonF69 wrote:

No signal on some channels and won't connect to WiFi 

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@JonF69 I assume that's no satellite signal. If you've had snow, that might be the cause and once the snow has gone the signal should return.

Is the wifi problem new? Has it connected before?

[Daniel0210]

@JonF69 

If it is a no satellite signal and it's not snow on the dish then I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem, or check the cables for water ingress.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £ 65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

[bbargery]

I can watch Sky Go on my kindle

[Mark39]

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@bbargery wrote:

I can watch Sky Go on my kindle

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