Sky Max live OK but future recordings always fail

[tjwh]

Hi,

I have a Sky+ box and current Sky subscription.  I can watch live priograms on Sky Max and Sky ShowcaseHD. without any problem. But if I try and record future programs on these channels they appear to record OK, but when I try and watch them I get a message "Find out how to upgrade your subscription to get this channel at skyviewinghelp.com".  But if I can watch them live surely my subscription is valid? 

Confused

Tim

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem

[tjwh]

Hi,

Tried The New Install but it didnt make any difference.  But I've done more digging and found that I am watching the SD channel live and trying to record on the HD channel, which fails. When I try and watch the HD Sky Max I get the subscription error message. I think what's happened is that when I called customer services to renegotiate my package price, they've removed my HD access to various channels, without making it clear that's what they were doing.  Annoying - I'll get back in touch with them to resolve it.

Thanks for your help anyway.

Tim

[TimmyBGood]

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@tjwh wrote:

 I think what's happened is that when I called customer services to renegotiate my package price, they've removed my HD access to various channels, without making it clear that's what they were doing.  

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Unfortunately that's not unknown when a customer is trying to reduce their subscription cost: the service rep presumably removed the HD add-on in order to quote you a lower price.