Sky HD + satellite issues.

[PMeeg54]

For the last number of days, we have had sattelite issues on our box 'Your Sky+HD isn't getting a satellite signal'..Sky History GONE All BBC HD GONE Channel 4 GONE..But some Sky there at the moment..We are not on broadband, just TV and Sky box  as internet bad here..can you help please

[Mark39]

The first thing to try, if you haven't already, is restarting your Sky box - switch off at the plug for at least 4 minutes.

While it's turned off, check that the 2 dish connections at the back of the box are still firmly in place.

If the fault is still there, and unless you have Sky Protect, you'll need to arange for a local satellite installer to check your dish alignment and cables. Alternatively, if you upgrade to Sky Q, the dish will be checked at no extra cost to you, when Sky Q is installed.

[PMeeg54]

Thanks, I did this numerous times, no joy..Upgrading when we do not have broadband in rural area only through TV, don't know if they still do that..

[TimmyBGood]

@PMeeg54 

Sky is typically reluctant to install Q at an address without broadband.  A main Q box can  function for live television and recording/playback (only) in those circumstances (assuming the installer can manage to activate it using a mobile hotspot) but Q Mini boxes expect an ISP router to be available for IP addressing.

[PMeeg54]

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@PMeeg54 wrote:

For the last number of days, we have had sattelite issues on our box 'Your Sky+HD isn't getting a satellite signal'..Sky History GONE All BBC HD GONE Channel 4 GONE..But some Sky there at the moment..We are not on broadband, just TV and Sky box  as internet bad here..can you help please

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Thanks..I shall have to make enquiries..more dissapearing from Sky + now.