Sky Essentials, no signal and keeps telling me to upgrade to Sky Q

[Skydi]

Hello knowledgable and helpful people !

Thank goodness for this community !

I've been with Sky for years now, ten years or something, but I only have the basic package, Sky essentials, it's all I need and want.

Anyhoo...having constant trouble with the signal of late, like constantly. No bad weather, no obstruction, all cables are in properly.

So, having gone to virtual assistant for help, following all of the instructions, checking single feed is on etc. I logged into my account and followed all instructions there, but it just consistently took me to upgrade and keeps on saying that the only solution is to upgrade to Sky Q !!

Does ANYONE know what is going on here please?

My Sky box is quite old, maybe II do need an upgrade, but why are they saying I need to upgrade to Sky Q, purely due to satellite and poor signal issues? Is it just the box I need? Is this what they mean?

Help ! Clueless here, and confused !

 I am very grateful to anyone who takes the time to read and help me with this, thank you so much

Yours  fed- uppingly !!  ☹️

[Annie+UK · Accepted solution]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

[TimmyBGood]

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@Skydi wrote:

My Sky box is quite old, maybe II do need an upgrade, but why are they saying I need to upgrade to Sky Q, purely due to satellite and poor signal issues? 

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Because Sky+ HD was superceded by Sky Q a decade ago (which is itself now being replaced by Glass/Stream) 

As @Annie+UK indicates, you could pay a local independent satellite dish installer to check the reception hardware.

Sky no longer permits the transfer of the Viewing Card, so sourcing a second hand box won't help.

You could consider acquiring a Freesat recording box to replicate that functionality.

[Skydi]

Thank you so much for your help, I apologise for the delay in replying.