Screen message

[Namgal]

Message says I will soon lose my channels and I have to contact sky.  My payments are up to date. Why am I continually receiving this message? 

[Danz994]

Hi there @Namgal I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141