19 May 2024 03:44 PM
I am getting for past few days picture disruption followed by your sky+ hd box isn't getting a satellite signal message. STV and loads of other sky channels affected so can't watch. Have tried all troubleshooting and fixes on here and in my sky. Unable to resolve
19 May 2024 03:47 PM
Posted by a Superuser, not a Sky employee. Find out moreSky no longer support Sky+ and Sky+HD so won't send an engineer. If you have Sky Protest through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream).
19 May 2024 03:47 PM - last edited: 19 May 2024 03:50 PM
Posted by a Superuser, not a Sky employee. Find out more@Lorraine222 As you've posted you have Sky + your post has been moved froim the Sky Q forum as it is a different system.
Unles you have Sky protect insurance you'll need to employ the services of an independent satellite installer as Sky no longer support Sky+/Sky+HD boxes.
19 May 2024 03:48 PM
Posted by a Superuser, not a Sky employee. Find out more"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
19 May 2024 04:56 PM
@Lorraine222 wrote:I am getting for past few days picture disruption followed by your sky+ hd box isn't getting a satellite signal message. STV and loads of other sky channels affected so can't watch. Have tried all troubleshooting and fixes on here and in my sky. Unable to resolve
So, have you tried replacing the LNB?
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