02 Jan 2025 05:25 PM
Very poor picture when using Sky on common channels
02 Jan 2025 05:31 PM
Posted by a Superuser, not a Sky employee. Find out moreCan you elaborate on poor? What do you mean by comon channels?
02 Jan 2025 05:33 PM
I can watch BBC1, BBC2 and ITV No problem
When I connect via Sky there is lines across all these channels. Please explain why
I can watch Sky sports no problem
02 Jan 2025 05:35 PM
Posted by a Superuser, not a Sky employee. Find out moreTune to one of the affected channels and check your signal strength by keying Services > Settings > Signal on your remote. The white part of all four bars should be at least half way across.
02 Jan 2025 05:36 PM
I'm not Technical and I don't know how to do this ?
Can someone kindly call me and talk me through this ?
Kind regards
Craig
02 Jan 2025 05:39 PM
Posted by a Superuser, not a Sky employee. Find out more@Waterside20 No one can or will call you on the back of a community post, we are all customers here.
02 Jan 2025 05:41 PM
Posted by a Superuser, not a Sky employee. Find out moreWe're customers here and can't therefore call you. No technical expertise needed. just tune tp BBC1 thrn use your remote and key the sequence to check you signal. Press Services, then Settings then Signal.
Then post back and tell us how far across the white part of all 4 bars reaches.
Alternatively you could give Sky a call, but be prepared for them to tell you that you need to upgrade.
02 Jan 2025 05:43 PM
The white part is fully across on input 1 signal strength and quality ?
Input 2 signal strength and quality has just no white keeps going white then going off
Can a technician call me please
02 Jan 2025 05:46 PM
I'm not used to this not being able to talk for a service like this
I've told you the white bars are only present on signal 1
Signal 2 there is no white bars ?
02 Jan 2025 05:48 PM - last edited: 02 Jan 2025 05:49 PM
Posted by a Superuser, not a Sky employee. Find out moreTry unscrewing the dish cables in the back of the Sky box and swapping them around
You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
02 Jan 2025 05:51 PM
Why is no one helping me ?
02 Jan 2025 05:56 PM
Posted by a Superuser, not a Sky employee. Find out more@Waterside20 we're a customer Community. You're not talking to Sky.
If you want help from Sky you'll have to call them.
From the signal strength you reported, it looks like you have a fault on one of the cables from your satellite dish.
Sky no longer send engineers to customers with Sky+ boxes, unless you have Sky Prptect, so you'll have to get help, at your own expense from a local satellite installer.
02 Jan 2025 05:57 PM
This is embarrassing to say the least - I need someone technical on the phone please .?
02 Jan 2025 06:01 PM
Posted by a Superuser, not a Sky employee. Find out moreYou'll need to call, if you want to speak to Sky.
02 Jan 2025 06:16 PM
Posted by a Superuser, not a Sky employee. Find out moreThis forum is primarily customer-to-customer help
A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):
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