Playback is not available

[Disgruntled+Mark]

We just changed our package over the phone and now we can't watch our recordings. We turned everything off for a minute and then tried again but it still had the same error message. 

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem