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Discussion topic: Picture distorted on 2 channels sky +

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This message was authored by: Shell44

Picture distorted on 2 channels sky +

 2 Chanel's on sky + box picture and sound distorted

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This message was authored by: Mark39

Re: Picture distorted on 2 channels sky +

Posted by a Superuser, not a Sky employee. Find out more

@Shell44 you mean the picture is breaking up into coloured lines or squares? That's a signal problem.  You can check by tuning to one of the affected channels then keying Services > Settings > Signal on your remote. The white part of all four bars should be at least half way across.

 

The cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

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