Paramount + content scrambled when downloaded on Sky+ box

[MegMyDog]

@LGUser  Well experiment failed Clear and Present Danger scrambled.

[Iainbmm]

Re: Paramount plus,  why do some movie download ok but the majority don't,  luckily I've tried movies I haven't seen for a while so know when they're going wrong,  but trying to watch a new movie must be a nightmare. Also seems to cut to the credits between 10-15mins into a movie,  then at end of credits continue with movie,  so frustrating.  When will Sky sort it out properly,  I'd rather not have it than watch garbled movies 

[LGUser]

How far into Cold Mountain and Clear and Present Danger do you get before they act up?

Clear and Present Danger is available on Sky Cinema.

[MegMyDog]

Immediately after the start titles I was halfway through the film on both movies.

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Malory123]

Cold mountain is scrambled on paramount .what's going on

[Justaviewer]

Hi, hope I'm posting correctly as I haven't posted here before. I have a Sky+ HD box with Paramount + automatically installed. I am able to download and watch TV shows with no problems, but I too have the issue with movies being out of running order about 15 minutes into each one.

This problem started about two weeks ago after no issues previous to this, now it happens every time.. it happens when I complete the download first, or start to view immediately.

Thanks in advance for any information anyone can provide.

[wiifle]

30th July and this is still a problem.

Just tried MI:Fallout and Jack Ryan:Shadow Recruit and again 10mins start ok, then end of film, then back to 10mins in.

When is this going to be corrected!

[hockeymum77]

I, too, am having issues on Paramount+ with MI Fallout and also MI Rogue Nation.  Starts out fine for 10 minutes then skips 30 minutes (or more) of the movie.  I have a Sky + HD box and cannot upgrade to anything else because I only have 1 cable coming out of the wall.  Any help would be appreciated!

[Mark39]

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@hockeymum77 wrote:

I, too, am having issues on Paramount+ with MI Fallout and also MI Rogue Nation.  Starts out fine for 10 minutes then skips 30 minutes (or more) of the movie.  I have a Sky + HD box and cannot upgrade to anything else because I only have 1 cable coming out of the wall.  Any help would be appreciated!

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It's a problem 'at Sky's end', so there's nothing you can do to fix it. But you can report it - by doing so you'll be making sure Sky know there's a problem that needs addressing.

[Justaviewer]

Thanks, at least I know it's not my equipment. 

[hockeymum77]

I just got a reply from Sky Customer Service:  "I wish to inform you that this a known issue and the relevant team are working on it to resolve the issue at the earliest. You will receive an update once after the issue is resolved."

Hope this helps someone out there that is as frustrated as I was! 

[Justaviewer]

I just phoned customer services and the guy said he had no knowledge of a problem and that none had been reported! I told him that there were quite a few people reporting this issue in the help forums so he asked what people said to do?

I told him that it was to report the issue. First he said it was third party issue that Sky were not involved in, but a bit later said he had found a report and that whist presently there was no work around, one was being worked on.

so, can confirm that they are aware, just not informing their call Center staff.

[hockeymum77]

Thanks Justaviewer!  I did send my report via email to Sky.  So that is where my response came from.

[Mark39]

It's best reported to the Viewer Relations team, as advised earlier in the thread: viewerr@sky.uk