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Discussion topic: Paramount Plus and My Account errors

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This message was authored by: Jaskate

Paramount Plus and My Account errors

This is driving me insane, but a quick summary as I feel that they are linked.


Last Tuesday 4/8/26, I was having and issue downloading from ITV and BBC 'subscription required' checked deleted items rebooted boxes x 2, restarted router and even changed Wi-Fi channels on both frequency's eventually it slowly worked but not as quick as years previously. I'm end of exchange on a 10mbps ADSL line, it can be slow but works 99% of the time, plus I could still stream all ok.

 

Today Paramount plus will just not download it gets to at most 50 % then bombs no error message you can restart download but it's just rinse repeat.

 

The new kid on the block on the sky boxes x 2 when I go to services, my account it says details not available, ditto on My Sky app various devices, again deleted and reinstalled same to no avail but here's the kicker I go into my account via the website and all ok, I cannot face dealing with Sky as I'm going to get the unsupported platform and Sky Q pitch, I'm out of contract and £121 pcm for TV, full fibre coming here in Late autumn but I'm always of the opinion when both boxes play up identically it's not my end....and help or pointers would be gratefully received.

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This message was authored by: Brill+Gill

Re: Paramount Plus and My Account errors

Posted by a Sky employee

Hi @Jaskate, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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