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Discussion topic: Pairing viewing card with HD box

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This message was authored by: Chris+JLS

Message posted on ‎02 Feb 2025 03:24 PM

Pairing viewing card with HD box

Hi,

my he box says viewing card needs pairing.

The quick fix site no longer seems to work and I have read that Sky are no longer allowing this?

can anyone help please?

chris

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎02 Feb 2025 03:27 PM

Re: Pairing viewing card with HD box

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q
I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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This message was authored by: Daniel0210

Message posted on ‎02 Feb 2025 03:31 PM

Re: Pairing viewing card with HD box

Posted by a Superuser, not a Sky employee. Find out more
@Chris+JLS wrote:

I have read that Sky are no longer allowing this?

@Chris+JLS 

You can't now pair a viewing card to a different Sky+ box that it wasn't already paired to on 30 October 2024.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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This message was authored by: Chris+JLS

Message posted on ‎02 Feb 2025 04:43 PM

Re: Pairing viewing card with HD box

Thanks.

How do you do a new install?

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This message was authored by: Daniel0210

Message posted on ‎02 Feb 2025 04:44 PM

Re: Pairing viewing card with HD box

Posted by a Superuser, not a Sky employee. Find out more

@Chris+JLS 

See the link in the box in the post from @Annie+UK 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎02 Feb 2025 04:46 PM

Re: Pairing viewing card with HD box

Posted by a Superuser, not a Sky employee. Find out more
@Chris+JLS wrote:

Thanks.

How do you do a new install?

As a pre-requisite your Sky box needs to have an Internet  connection.

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