Discussion topic: Pairing viewing card with HD box

This message was authored by: Chris+JLS · ‎02 Feb 2025

Hi,

my he box says viewing card needs pairing.

The quick fix site no longer seems to work and I have read that Sky are no longer allowing this?

can anyone help please?

chris

This message was authored by: Annie+UK · ‎02 Feb 2025

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox SeriesX

My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

This message was authored by: Daniel0210 · ‎02 Feb 2025

@Chris+JLS wrote:

I have read that Sky are no longer allowing this?

@Chris+JLS

You can't now pair a viewing card to a different Sky+ box that it wasn't already paired to on 30 October 2024.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chris+JLS · ‎02 Feb 2025

Thanks.

How do you do a new install?

This message was authored by: Daniel0210 · ‎02 Feb 2025

@Chris+JLS

See the link in the box in the post from @Annie+UK

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mark39 · ‎02 Feb 2025

@Chris+JLS wrote:

Thanks.

How do you do a new install?

As a pre-requisite your Sky box needs to have an Internet connection.

Discussion topic: Pairing viewing card with HD box

Pairing viewing card with HD box

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