On demand download failure Sky+ on 2 boxes

[oj01]

---

@Tony+Whewell wrote:

It probably does, it's just that they may not know how to complain 

---

Nope. I download numerous programs a week from across all channels without issue. 

[MogwaiSatTV]

For those of us that are affected, hopefully the Wireshark log files that I have now shared with someone at Sky will lead to a resolution.

[PocketDog]

---

@Anonymous 

One thing to bear in mind though, is that if it were purely a problem at Sky's end, it would affect all Sky+HD customers. 

---

These comments do make me chuckle 😂

[oj01]

---

@PocketDog wrote:

---

@Anonymous 

One thing to bear in mind though, is that if it were purely a problem at Sky's end, it would affect all Sky+HD customers. 

---

These comments do make me chuckle 😂

---

In what way? 

[Tony+Whewell]

Great news 

Just had my broadband upgraded to 500 meg.

I'm with Plusnet. Tried to download a failed download again and it worked. In fact all my pending failed downloads were tried again and they all worked. Over 30 of them 

[MogwaiSatTV]

I wonder if the new full fibre network means it is now taking a different route or using a different DNS server.

[sunbutterfly]

hi all I am new here but came by after googling the same issue with sky and found this thread here

I differ maybe in that I dont recall having an issue until I changed my router to a new one and since then the last few days I have been unable to download catch up except bbc and itv and no box sets but can still record programs while they are running on tv

I have an old sky box same as others here have mentioned but before i changed the router i was still able to download the boxsets and catch up without any issues

So i thought as I do seem to have the same issues then it maybe worth me adding to the convo here as maybe using a different router may also affect some of us..Just a thought as im not technical but am able to access my router info etc and cant see what maybe different to what i had before

but the error is saying Failed REC Technical fault - 11 (272 )

[Mr+Burger]

Is this still an ongoing problem..?

I have a mixture of Sky+ boxes on my multiroom setup and all of them work with all the catch up services (and always have done).

The only thing I would say is that all my boxes have a static LAN IP defined in the Settings > Network  > Manual IP Config area and use Google's 8.8.8.8 DNS (I prefer not to rely on cached router DNS via the gateway IP).

If people here are convinced there is an issue routing to Sky's CDN, either change your box's defined DNS IP or add a routing rule to your router to define the correct route.

If you change your box to a manual IP, you should ideally update your router's DHCP settings to avoid issuing IP addresses to dynmaic clients that are being used by static clients.

[pkjp]

@Mr+Burger Yes, this is still an issue. And yes, your suggestions have already been tried. Unfortunately, they don't necessarily fix the issue. Some of the latest testing seems to suggest that users now receive Technical Fault 11 (272) codes.

[Mr+Burger]

Interesting.

If the problem were entirely @ Sky, then all boxes would be affected of course.

Although saying that, it could be some b0rked anti abuse rule @ Sky that is blocking connections from selective IPs for some reason..

I've seen numerous users trying to excuse Sky, but at the end of the day, when people are paying top $ for a complete service, Sky should do their best to resolve it, regardless of whether it affects 1 or 1m people..

Sky aren't renowned for their technical prowess tbf. For example, they block access to their MySky app when you run out of mobile data lol, which prevents you from topping up your data unless you can remember your username/password for their website (which is whitelisted).

[MogwaiSatTV]

It is still an issue. I have tried changing the ip to static for my sky box. I have also tried just setting  the DNS on my main box to the Google DNS servers. For those of us affected it seems BBC and ITV on demand still works but not Sky content or Channel4. 

I have also tried changing my router's DNS to the Google DNS servers rather than my default ISP ones. 

One thing that has changed though is that initially the error shown was Item unavailable for the past few weeks it now says Technical fault 11. 

However usin the same network setting bar the internal IP address I can both stream and download SKy content with the Sky go app installed on my pc.

[Mr+Burger]

Although I appreciate this sounds stupid, but people have been fully hard resetting (power cycle) their boxes after changing the network settings yes?

DNS is a cached system and simply changing the settings and running a test will achieve nothing, the DNS has to be flushed and that means a power cycle on a sky box of course..

I'm not sure if Sky's CDN use IP or MAC authentication and their silence on this is typical of most companies that outsource their IT.

As a sys admin, if a client was to inform me that their device (Sky box) fails but their personal PC works (all within the same subnet and using the same settings) and I was sure the CDN wasn't configured differently for each type of device (a different CDN server for both a Sky box or an HTTP device) then I would most certainly point the finger at the Sky box.

Ideally what you need is someone with an actual understanding of the config @ Sky that can monitor the incoming requests from a known bad box and using a network monitor such as wireshark, it shouldn't take more than a few mins to resolve the issue..

Considering the somewhat Heath Robinson nature of the older platform, it could be down to a HDD problem on the box lol

Although I don't have the issue, I will keep an eye on the thread as it is an intriguing (and no doubt infuriating) issue that I wish you well with.

[Mark39]

---

@MogwaiSatTV wrote:

One thing that has changed though is that initially the error shown was Item unavailable for the past few weeks it now says Technical fault 11. 

---

If it's TF11(272), I believe from memory that it's broadband service provider related.

[monkeynuts1952]

I've finally given up waiting for Sky to sort out this download issue and have bitten the bullet and ordered Sky Q.

As the originator of this thread how to I stop receiving notification of all new posts without closing down the whole discussion?

[MogwaiSatTV]

Via using a switch with port mirroring I have captured a trace of a successful and failed download in Wireshark. So hopefully this might lead to a resolution.

Could you try and ping the addresses below and let me know if you get the same Destination Host Unreachable error that I do:

90.197.190.1 - 5ac4be01.bb.sky.com
151.231.253.129 - 97e7fd81.skybroadband.com.