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Discussion topic: Not signal. Sky

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This message was authored by: Jagroopsingh

Not signal. Sky

Hi just. Sky is not signal. 4 days can u check whtsa wrong ? Thanx 

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This message was authored by: Mark39

Re: Not signal. Sky

Posted by a Superuser, not a Sky employee. Find out more

Sky+? Or Sky Q? You've posted in the Sky + forum.

This message was authored by: GD1

Re: Not signal. Sky

Posted by a Superuser, not a Sky employee. Find out more

@Jagroopsingh  In case your not aware this is a customer helps customer community, we can't check anything for you.

 

Is the actual message "No Satellite Signal"?  If so Sky no longer support Sky+HD boxes so you'll need to employ the services of a local satellite installer company

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: Not signal. Sky

Posted by a Superuser, not a Sky employee. Find out more

@Jagroopsingh 
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

 

No signal and no satellite signal are different. 

If it's no satellite signal, Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace it.

 

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

 

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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