No signal on some programmes.

[Betty21]

Your Sky +box isn't getting a satellite signal.  Press yellow to help fix the issue.  We done this but still not getting the channel?  Any help please?

[Daniel0210 · Accepted solution]

@Betty21 

Almost certainly a dish misalignment. Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream). 

[Betty21]

Thanks so much.  I thought it was likely to be either the box or satellite dish.  Fortunately we've got sky protect.  I appreciate your help.