No satellite signal

[anglosaxon]

Hi. We are not sky subscribers, only using a sky+ box for free to air channels.

My wife was watching itv on Monday morning with no issues.

There was a period of heavy rain in the afternoon and the box lost the signal.

The 'boss' put it down to weather interference but, 2 days later, still showing no satellite signal. 

Any ideas please ??

[Annie+UK]

Your dish will need looking at by a 3rd party satellite/aerial company

[anglosaxon]

Ok, thanks. Was thinking of getting Freesat box but no point if it could be the dish !!

[Mark39]

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@anglosaxon wrote:

Hi. We are not sky subscribers, only using a sky+ box for free to air channels.

My wife was watching itv on Monday morning with no issues.

There was a period of heavy rain in the afternoon and the box lost the signal.

The 'boss' put it down to weather interference but, 2 days later, still showing no satellite signal. 

Any ideas please ??

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All channels? Or just ITV?

[anglosaxon]

Black screen stating no satellite signal. No lock showing in settings.

[anglosaxon]

Was considering contacting sky but suppose cannot as not a customer 

[Annie+UK]

Sky don't support Sky Plus any more even if you are a customer

Try unplugging the cable<s> from the dish (at the box end) and plugging them in again

[anglosaxon]

Will try, thanks 

[anglosaxon]

Have removed/refitted cables. Still no signal....

[oj01]

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@anglosaxon wrote:

Have removed/refitted cables. Still no signal....

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Then you'll need to find a local satellite installer to come and investigate.