No satellite signal - Sky +

[RP1983]

Good afternoon,

I'm currently receiving no satellite signal. Tried all the online help to no avail e.g. no signal strength/input, both not locked...

Can you help?

[Annie+UK]

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

You may have to call out someone to check your system, another option is to move to Sky Q as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream if you want to move away from satellite TV and use the Internet

[Daniel0210]

@RP1983 
Sky no longer deploy an engineer for Sky+ / Sky+HD issues. If your issue needs an engineer they will advise you of this. If it’s a dish issue you will need to contact a local independent satellite engineer to investigate at your own expense. The exception to this is if you already have Sky Protect cover through Domestic and General Insurance whereby you can still contact D&G and request attendance.