Discussion topic: New sky hd + box installed
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Message posted on 14 Oct 2025 07:43 PM
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New sky hd + box installed
All working fine apart from package channels, says 'Request was successful' your channels willl be available shortly CP04, but nothing yet showing
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Message posted on 14 Oct 2025 07:45 PM
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Re: New sky hd + box installed
So basically Sky+, being a legacy package, is no longer supported by Sky.
You can't pair a viewing card to any other Sky+ / Sky+HD box that it wasn't paired to at the end of October 2024. This has been asked on here and discussed many times since this policy came into effect.
You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 14 Oct 2025 07:54 PM
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Re: New sky hd + box installed
Can you use the card that was in the box which I bought? Assume not as it's not linked to my subscription?
Message posted on 14 Oct 2025 07:55 PM
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Re: New sky hd + box installed
No. That would also be against the T's and C's anyway (card can only be used at the account address).
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 14 Oct 2025 08:15 PM
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Re: New sky hd + box installed
@James497 wrote:Can you use the card that was in the box which I bought? Assume not as it's not linked to my subscription?
There shouldn't have been a card in the box as cards belong to Sky.
Unfortunately, you've bought nothing more than a Freesat receiver. Maybe you could try and get a refund if it was sold to you as a workable Sky Box.
Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
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